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This month we asked Bob Sherwin, the COO of
Zenger/Folkman, to share some of his ideas about
leadership in organizations. Bob is no
stranger to effective leadership; he has been
studying and practicing leadership from his days at
West Point to his stint as CEO of Kaset to his
present position. His article reflects that tremendous
experience. We hope you will find this article
informative and useful.
| Coaching Practices of Extraordinary Leaders |
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NASA, Chickens, and Some
Coaching Practices of Extraordinary
Leaders
by Bob Sherwin, Chief Operating
Officer, The Zenger/Folkman Company
We’re all occasionally guilty of
overlooking the obvious. I
recently heard a tongue-in-cheek story that
illustrates that point.
Scientists at NASA needed to simulate the frequent
incidents of collisions with airborne fowl in order to
test the windshield strength of high performance
airliners, military jets, and the space shuttle. To do
that, they developed a gun built specifically to
launch dead chickens at such windshields in a test
environment, both at close range and high velocity.
British engineers heard about the gun and were eager
to test it on the new, high performance windshields
of their high speed trains. Arrangements were
made. But when the gun was fired in the initial test,
the engineers stood shocked as they watched the
very first chicken hurtle out of the barrel, crash into
the shatterproof windshield, smash it to smithereens,
crash through the control console, snap the
engineer's backrest in two and embed itself in the
rear wall of the cabin.
The horrified British engineers sent NASA the
disastrous results of the experiment, along with the
designs of the windshield, and begged the U.S.
scientists for suggestions.
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| Quotes |
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If you want creative workers, give
them
enough time to play. - John Cleese
The difference between a boss and a leader: a boss
says, 'Go!' -a leader says, 'Let's go!'. -
E. M. Kelly
Nearly all men can stand adversity, but if you want
to test a man's character, give him power. -
Abraham Lincoln
The first responsibility of a leader is to define reality.
The last is to say thank you. In between, the leader
is a servant.
- Max de Pree
The signs of outstanding leadership appear primarily
among the followers. Are the followers reaching their
potential? Are they learning? Serving? Do they
achieve the required results? Do they change with
grace? Manage conflict? - Max de Pree
Leadership is an opportunity to serve. It is not a
trumpet call to self-importance. -
J. Donald Walters
The day soldiers stop bringing you their problems is
the day you have stopped leading them. They have
either lost confidence that you can help them or
concluded that you do not care. Either case is a
failure of leadership. -
Colin Powell
A leader is best when people barely know he exists,
when his work is done, his aim fulfilled, they will say:
we did it ourselves. - Lao Tzu
Management is about arranging and telling.
Leadership is about nurturing and enhancing. -
Thomas J. Peters
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| What's New at DiamondWinds? |
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A message from Lynne Key and Tom Dambly
As a culture we are enamored with the new, the
glitzy, the improved, and the revolutionary. It is
wonderful when some new approach comes our way—
an approach that puts things in a different
perspective and helps us focus or see things in new
ways. Too many times, however, the newness
tempts us to leave behind some of the essentials
that are needed for any approach to work. That is
certainly the case with leadership. There are new
books all over about new approaches to leadership.
Some of them have wonderful insights that can help
us greatly, yet those insights don’t trump the
essentials. There are aspects of leading people that
were as true for Julius Caesar as they are today. As
any football coach will tell you, no offense or defense
will work—no matter the sophistication—if the
essentials of blocking and tackling are not done and
done well. At DiamondWinds we know that the
essentials really are “essential” and our learning
products reflect that. We ensure participants leave
with the essential skills and knowledge that will make
a positive difference back in their real world. Think
about it—if learning doesn’t make a positive
difference, why do it?
DiamondWinds—because trust is the point.
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Notable Numbers |
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In a recent study, companies that
provided executive coaching reported benefits in the
following percentages:
- 53% - Increased Productivity
- 48% - Improved Quality
- 48% - Organizational Strength
- 39% - Customer Service
- 23% - Cost Reductions
- 22% - Bottom-line Profitability
The Future foundation surveyed 700 senior
managers in seven countries on the effects of poor
management. The results reveal that:
- $19 billion per year is lost in the UK due to
poor
people management
- 1.6% of the total UK GDP is spent in managing
under-performers
- 33% of UK workers believe their colleagues are
incompetent
- 70% of the mistakes made do not come to the
attention of managers
- 12% of employees give up and leave jobs before
they become competent at the job.
A survey carried out for “Human
Resources”
magazine revealed the following:
- 42% of those surveyed said they could not fully
trust their employer.
- 44% of those surveyed said they never feel fully
appreciated at work.
- 60% of senior HR people admitted that employers
only pay lip service to the mantra “people are our
greatest asset.” They are really talking about an
elite few; the rest are expendable.
Research shows that attributes necessary
for
effective leadership are dynamic over time for each
individual. These changeable factors
include:
- Strengths today can become weaknesses in the
future
- Skills once learned often need to be
modified
- Required skills often change with organizational
level
- Success is tied to the ability to make
transitions
- The link between leader effectiveness and
organizational culture is stronger for upper level
managers than for lower level managers
(CCL,2000)
A leadership effectiveness study by MRG
showed that regional managers displaying the
following behaviors were more likely to meet the
expectations of their direct reports:
- Emphasizing communication—clearly defining
expectations
- Demonstrating a strong achievement orientation—
they focus on productivity
- Emphasizing delegation
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